Please read this Policy carefully to understand our policies and practices regarding your personal data and how we will process it.
Personal Data We Collect
1. Personal Data You Provide
Personal data is any information that relates to an identified or identifiable individual. We collect several types of personal data from and about users of our Sites and Services. In many cases, the personal data that you provide directly to us through our Services will be apparent from the context in which you provide the data:
Account Information. When you register for a Milestones account, we collect your full name, email address, phone number, organization name and other related information such as account login credentials.
Profile Information. You may choose to add information to your profile on the services, which may be made public. Such information may include profile photo. Please do not upload any profile information you would not want to be made public.
Inquiry Information. When you fill-in our online form to contact our sales team, we ask for your name, contact information and other information about your interest in our services.
Billing and Payment Information. If you are a Subscriber, you will provide your contact information and financial information as part of your business relationship with us.
Communications. When you communicate with us or other End Users through the Sites and Services or otherwise communicate with us by email or text, we collect information about the communication and any other information you provide in your response.
2. Information Collected Automatically
Browser and device data, such as your IP Address, device type, operating system and Internet browser type, operating system name and version, device manufacturer and model, language, plug-ins, add-ons and the language version of the Sites you are visiting.
Usage data, such as times spent on the Sites and Services, pages visited, links clicked, language preferences, and the pages that led or referred you to our Sites.
How We Use Personal Data
We rely on a number of legal grounds to enable our use of your personal data. We use personal data to pursue our legitimate business interests, to enter into a business relationship with prospective Subscribers and perform contractual obligations that we have with them, and to comply with our legal obligations. We also use personal data with your consent. More specifically, we use personal data in the following ways:
To provide the Sites and Services to you;
To provide you with information about the Services, at your request;
To help us improve and personalize the functionality of the Sites and Services;
To help us understand your usage of the Sites and Services in order to improve them;
To communicate with you regarding customer service matters, questions, and other various comments or feedback you may send to us;
To provide you with notices about your account;
To carry out our obligations and enforce our rights arising from any agreement or contract entered into between you and us, including for billing and collections;
To notify you about changes to our Sites and Services, our products or any other services we offer;
To inform you about products, services, offers and events we offer or sponsor, and to provide news and other information that may be of interest to you;
To communicate various technical and administrative messages regarding the Sites and Services, including notices of technology updates; and
To offer you the opportunity to participate in contests or surveys regarding the Sites and Services.
For any other purpose that you consent to at the time the personal data is collected.
How We Disclose Personal Data
We do not sell or rent personal data to marketers or unaffiliated third parties. We will share your personal data with third parties only as described in this Policy:
Affiliates. With other Milestones affiliates in order to provide our Sites and Services and for our administrative purposes.
Service Providers. To contractors, service providers, and other third parties we use to support our business, such as website hosting, data analysis, marketing service, customer service, email delivery and auditing services;
Business Partners. With third-party business partners in connection with our Sites and Services to our Subscribers for business purposes.
Compliance and Harm Prevention. To comply with any court order, law, or legal process, including to responding to any government or regulatory request; to enforce or apply our Terms of Service and other agreements, including for billing and collection purposes; if we believe disclosure is necessary or appropriate to protect our rights, property, or safety, our subscribers, or others; or
Other. With your consent or for any other purpose we disclose when you provide the information.
Note: Any personal data you add to your profile will be accessible by End Users and other parties with access to the Services and may be made public. Please do not upload profile information you would not want to be made public.
Your Rights and Choices
1. Opting Out of Receiving Electronic Communications
If you no longer want to receive marketing-related emails from us, you may opt-out via the unsubscribe link included in such emails. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you other messages in connection with providing our Sites and Services.
2. How You Can See or Update Your Account Personal Data
To see or update your personal data in your account, log into Milestones, and go to “Setup” and make your changes in the appropriate sections. You may change the personal data in your Milestones account at any time. If you do not directly have a Milestones account, request changes directly to the Milestones Subscriber.
3. How You Can Delete Your Account
If you would like to delete your Milestones account, you may contact your Milestones administrator within your organization to remove you from the system. If you are the Milestones administrator and would like to delete your Milestones account, please contact email@example.com.
4. Your California Rights
If you are a California resident, you can visit our "Notice for California Residents" to learn more about the personal information we collect and disclose about you as well as your privacy rights related to your personal information under the California Consumer Privacy Act.
5. Your Data Protection Rights
If you are located in the EU or EEA, you may have the following rights with respect to the personal data we process:
The right to request confirmation that Milestones processes personal data relating to you, and if so, to request a copy of that personal data;
The right to request that Milestones corrects or updates your personal data that is inaccurate, incomplete or outdated;
The right to request that Milestones erase your personal data in certain circumstances provided by law;
The right to object to the processing of your personal data in certain circumstances provided by law;
The right to request that Milestones restrict the use of your personal data in certain circumstances provided by law;
The right to request portability of your personal data;
If we have processed your personal data with your consent, you have the right to withdraw your consent at any time; and/or
The right to complain to a data protection authority about our processing of your personal data.
6. How You Can Exercise Your Data Protection Rights
Milestones is a processor for the purposes of applicable data protection laws, which means that we may process personal data of our Subscribers’ End Users in connection with our provision of our Services to our Subscribers. Accordingly, if you are an End User of a Milestones Subscriber, please direct your requests directly to the Subscriber. We will comply with your request to the extent required by applicable law.
If you feel that you have not received a satisfactory response from us, you may have the right under applicable laws to consult with the data protection authority in your country. If you are a resident of the EEA, you may direct your questions or complaints to the supervisory authority of the country you are located in, available here. If you are a resident of the UK, you may direct your questions or concerns to the UK Information Commissioner’s Office.
Notice for California Residents
The California Consumer Privacy Act (“CCPA”) provides California residents with rights to receive certain disclosures regarding the collection, use and sharing of personal information as well as rights to access, delete, and restrict the same of certain personal information we collect about them.
If you are visually-impaired, have another disability or seek support in other language, you may access Milestones’s Notice for California Residents by emailing firstname.lastname@example.org.
1. Collection and Use of Personal Information
For the purposes of this Notice for California Residents, “personal information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
Below we describe the categories of personal information we have collected about you in the last twelve (12) months as well as how we collect it and how we use it. Some of the categories include very different types of information within the same category. As a result, how we use and how long we keep the information within each category will vary. Not all types of information within the same category will be used for all the purposes listed.
2. Disclosure of Personal Information
Milestones does not sell personal information of California residents and have not done so in the past twelve (12) months. We share your personal information for the business purposes with the recipients described in the How We Disclose Personal Data section.
3. Your CCPA Rights
If you are a resident of the state of California, you have the following rights with respect to your personal information:
The right to know or request that we disclose what personal information of yours we collect, use, disclose and sell, including:
the categories and specific pieces of personal information we have collected about you;
the categories of sources from which we collected the personal information;
the business or commercial purpose for which we collected the personal information;
the categories of third parties with whom we shared the personal information; and
the categories of personal information about you that we disclosed for a business purpose, and the categories of third parties to whom we disclosed that information for a business purpose.
The right to request that we delete personal information collected by us in certain circumstances provided by law.
The right to opt-out of the “sale” of your personal information by us. We do not “sell” your personal information, as explained above.
The right not to receive discriminatory or differentiated treatment by us because you exercised any of these rights.
Milestones is a service provider for the purposes of the CCPA, which means that we may process personal information of our Subscribers’ End Users in connection with our provision of our Services to our Subscribers. Accordingly, if you are an End User of a Milestones Subscriber or an authorized agent of an End User, please direct your requests directly to the Subscriber. We will comply with your request to the extent required by applicable law.
4. California “Shine the Light” Law
California residents additionally have the right to request information regarding third parties to whom Milestones has disclosed certain categories of personal information during the preceding year for the third parties’ direct marketing purposes under California’s “Shine the Light” law (Cal. Civ. Code §1798.83). Personal information under this California law means “any information that when it was disclosed identified, described, or was able to be associated with an individual.” We do not disclose this type of personal information to third parties for their own purposes and we permit you to opt-out of any disclosures of non-identifiable personal information. However, if you are a California resident and would like to inquire further, please email email@example.com
Data Security and Retention
We retain your personal data as long as we are providing the Sites and Services to you or our Subscribers (as applicable). Even after we stop providing Sites and Services directly or indirectly to you, and even if you close your Milestones account, we keep your personal data in order to comply with our legal and reporting obligations. In all cases where we keep data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.
International Data Transfers
Personal data may be stored and processed in any country where we do business or our service providers do business. Personal data may be transferred, stored or processed in any country other than your own country, including the United States. Users should be aware that these countries may have data protection and privacy laws that are different to the laws of your country. Officials in those countries may be entitled to access your personal data. When transferring data across borders, we take measures to comply with applicable data protected laws related to such transfer.
When transferring data across borders from the European Economic Area (“EEA”), the UK or Switzerland, we comply with applicable laws to provide an adequate level of data protection. Where required by applicable law, we use the EU Standard Contractual Clauses with a data recipient outside the EEA, UK or Switzerland or other legal methods available to us under applicable law.
Use by Minors
The Sites and Services are not directed toward persons under 18. We do not knowingly solicit or collect personal data from children under the age of 18. Please contact us, using the information provided below if you believe we may have collected such personal data without parental or guardian consent.
The Sites and Services contain links to other sites that are not owned or controlled by Milestones. These links are provided solely for your convenience. Milestones is not responsible for the privacy practices of such other sites. Please refer to the privacy practices for these providers directly if you have questions or concerns.
Updates to this Policy
Milestones Software, Inc.
51 W Center Street #522
Orem, Utah 84057
Last updated: September 12, 2022